Emporia Vue with Power Connector

Installation Guide

Universal Connect AC Adapter Installation Guide

Troubleshooting FAQs

  • A 60Hz 120V/240V split-phase electrical system
  • A 2.4 GHz Wi-Fi router within broadcast distance of your electric panel
  • Knowledge of your Wi-Fi router SSID and password
  • A mobile device running iOS 8 (or higher) or Android 4.1 (or higher) with the Emporia Energy App installed and Bluetooth enabled

The Vue must be installed inside your home’s electric panel. While this can be done safely, improper installation can be dangerous or even fatal. Installation should only be performed by a licensed electrician or other qualified professional in accordance with local electrical code.

  • Installing the Vue falls under NFPA 70E standards.
  • The Vue’s power supply is listed by ETL, a nationally recognized testing laboratory, which is equivalent to UL listing.
  • The power supply for the Vue steps voltage down to below 12V, which means the remaining components of the Vue do not need certification.
  • The Vue is considered a NILM (non-invasive load monitor) device and is a non-permanent fixture, making it acceptable to install in an electrical panel.
  • Additionally, the Vue’s Wi-Fi chip contains FCC ID: 2AC7Z-ESP32WROOM32U, which complies with part 15 of the FCC Rules.
  • Check your Spam/Junk folder in your email app.
  • Double check that you entered the correct email address when creating your account.
  • Some circuit panels may not have a main breaker
      • You may have an older house that simply doesn’t have one
      • It may be located elsewhere between your electric meter and your panel

Use caution when installing the sensors, the service mains will remain energized whether the main breaker is turned off or not.

The Wi-Fi antenna installation is the same procedure, the antenna will just be hidden inside the wall behind the drywall.

The 3.5mm jacks labeled 1 and 2 are for the two service main sensors. Either sensor can be plugged into either of the jacks. However, the 3.5mm jack labeled 3 is only for monitoring solar or battery, which is sold separately.

No, even though you may note there is a directional arrow for electrical load on the sides of the sensors, our software takes the absolute value of the sensor ensuring that your electrical usage is calculated properly.

While this won’t affect the performance of the Emporia Vue, we recommend that the sensors be located around the insulated service main wires, in case they need to be adjusted or removed at a later time.

  • Ensure the Vue has power
    • Double check the power connector is securely plugged into the energy monitor.
    • Double check the power connector is securely connected to a breaker and the neutral bus.
    • Double check that the main breaker is turned on.
    • Double check that the breaker the Vue is connected to is on.
  • Ensure your phone can connect to the Vue.
    • Turn on your phone’s Bluetooth.
    • If you’re using an Android, you’ll also need to turn on Location Services for your phone to properly scan for Bluetooth devices.
  • Ensure the Vue’s Wi-Fi antenna has been installed properly.
    • Ensure that the antenna is properly screwed into the energy monitor
    • Ensure the antenna is outside of the electric panel. This may mean it is inside a wall. It should not be inside the metal box.
  • Try power cycling the breaker to which the Vue is connected.
  • Try restarting the Emporia App.
  • Try rebooting your phone.

Ensure that the antenna on the Universal Connect is extended outside the electric panel, and there is a substantial Wi-Fi signal at your electric panel. Check to see if your phone has a Wi-Fi connection while standing next to the panel.  If not, you may need a Wi-Fi extender.

  • Ensure you have the correct password for your router.
  • If your Wi-Fi router has dual authentication enabled, disable it.
  • Try exiting the setup on the Emporia Energy app and starting over.
  • Try resetting the password on your Wi-Fi router.

The Vue uses the following ports to communicate with the Emporia Cloud: 80, 123, 443, and 8883.

  • Ensure both Current Sensors (CT clamps) are securely fastened around the two incoming service mains in your electric panel.
  • Ensure the Current Sensors are securely plugged in to the energy monitor in ports #1 and #2.

Ensure that the Current Sensors (CT Clamps) are secured around the incoming service mains in your electric panel. You may have installed them around the feeds for a sub-panel or smaller breaker.

Yes, simply install the Emporia Energy app on the additional device and login with the same email address and password that you used to set up the Vue.

The Emporia Vue connects to the electric panel in your home with two current sensors that clamp around the 60Hz 120V/240V split-phase service mains and it also draws 120V power from a 15A-20A breaker inside your panel. The current sensors measure amperes through magnetic induction.

Contact Support

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Phone: 888-316-0005