Need help? If you can’t find your answer in the FAQs below, feel free to contact us by chat, web, phone or email. Our hours of operation are 8AM – 5PM Mountain Time Monday – Friday except for major holidays.
Chat: Support Chat
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Phone: 844-EMPORIA (367-6742)
Frequently Asked Questions
What are the installation requirements for an Emporia Vue?
- A 60Hz 120V/240V split-phase electrical system
- A 2.4 GHz Wi-Fi router within broadcast distance of your electric panel
- Knowledge of your Wi-Fi router SSID and password
- A mobile device running iOS 8 (or higher) or Android 4.1 (or higher) with the Emporia Energy App installed and Bluetooth enabled
Does the Vue meet National Electrical Code standards? Is the Vue certified?
- The Vue energy monitor along with its power supply and current sensors are considered a system designed for field installation in a switch enclosure as per section 312.8(B) of the 2017 National Electrical Code (NEC) regarding Power Monitoring Equipment.
- The Vue is considered a NILM (non-invasive load monitor) device and as a non-permanent fixture, it is acceptable to install in an electrical panel.
- The Vue’s power supply is certified by Intertek with an ETL listing conforming to the UL 5085-3 standard.
- The power supply for the Vue steps voltage down to below 12V.
- Additionally, the Vue’s Wi-Fi chip contains FCC ID: 2AC7Z-ESP32WROOM32U, which complies with part 15 of the FCC Rules.
Do I need to open specific network ports for my Vue to access the internet?
The Vue uses the following ports to communicate with the Emporia Cloud: 80, 123, 443, and 8883.
Can the Vue be used without internet?
The Vue has minimal local storage and requires a 2.4-GHz Wi-Fi internet access to send usage data to the cloud for processing and analysis.
Is there a subscription fee or other additional fees for the Vue?
There is no subscription fee to use the app or the service. Just the initial cost of the hardware.
Will the Vue work in countries outside the US?
The Vue is designed to work with 60Hz 120V/240V split-phase electrical systems. If your system differs from this, the Vue will still work. However, our wattage conversions will not be appropriate since we assume the system operates at 120V. Therefore, the usage displayed in the app will be off by a factor of the difference in voltage. Additionally, the Vue ships with a 120V to 12V power supply. Connecting it to voltages higher than 120V will likely cause the power supply to fail.
How does the Emporia Vue measure my energy use?
The Emporia Vue connects to the electric panel in your home with two current sensors that clamp around the 60Hz 120V/240V split-phase service mains and it also draws 120V power from a 15A-20A breaker inside your panel. The current sensors measure amperes through magnetic induction and convert to watts assuming 120V.
Can I use the Vue to monitor a subpanel/multiple panels?
Yes! The Vue is perfect for monitoring a subpanel and/or multiple panels. The Emporia app supports registration of multiple Vues where they can be named and monitored easily.
Will the Vue work with 3-phase systems?
Yes, the Vue can monitor light commercial 3-phase systems as long as each leg doesn’t exceed 200A (600A total). The purchase of an additional 200A current sensor from the Emporia Online Shop is required.
How long are the CT Clamp cables?
The current sensor leads are 5ft. (1.5m) long.
What are the hardware dimensions?
Vue: 3.4″ x 2.4″ x 1.2″ (86mm x 60mm x 29mm)
Expansion Module: 3.9″ x 1.4″ x 0.6″ (99mm x 35mm x 16mm)
200A Sensor: External: 2.6″ x 2.0″ x 1.6″ (66mm x 51mm x 41mm) Internal Diameter: 1″ (26mm) Cable: 5′ (1.5m)
50A Sensor: External: 1.6″ x 1.1″ x 1″ (41mm x 28mm x 26mm) Internal Diameter: 0.4″ (10mm) Cable: 5′ (1.5m)”
How accurate are the Vue’s measurements?
The current sensors supplied with the Vue are accurate to within 5%. The firmware and calculations made by the Vue are also accurate to within 5%. Overall, the Vue is at least 90% accurate.
I didn’t receive the email confirmation code when creating my account.
- Check your Spam/Junk folder in your email app.
- Double check that you entered the correct email address when creating your account.
The confirmation code I received to reset my password didn’t work.
- Make sure you enter the 6-digit code as it appears in the email.
- Do not hit the back button at the top of the app, or you the code will be invalid and you’ll need a new one.
Can I install the Emporia Vue myself?
The Vue must be installed inside your home’s electric panel. While this can be done safely, improper installation can be dangerous or even fatal. Installation should only be performed by a licensed electrician or other qualified professional in accordance with local electrical code.
My breaker box doesn’t have a main breaker
- Some circuit panels may not have a main breaker
- You may have an older house that simply doesn’t have one
- It may be located elsewhere between your electric meter and your panel
Use caution when installing the sensors, the service mains will remain energized whether the main breaker is turned off or not.
My circuit panel is set into drywall. How do I install the Wi-Fi antenna?
The Wi-Fi antenna installation is the same procedure, the antenna will just be hidden inside the wall behind the drywall.
Does it matter which sensor is plugged in to which 3.5mm jacks?
The 3.5mm jacks labeled 1 and 2 are for the two service main sensors. Either sensor can be plugged into either of the jacks. However, the 3.5mm jack labeled 3 is only for monitoring light commercial 3-phase systems with an additional 200A current sensor sold separately.
Does it matter which direction the sensor is connected around the mains?
If you plan to measure solar or battery generation, we suggest that you look for the K->L on the bottom of the clamp and install it with the L going toward the load (toward your breakers) and the K going toward the utility.
What does the K->L label on the bottom of the clamps mean?
If you plan to measure solar or battery generation, the sensors will need to be installed to measure directionality. Install the clamps with the L going toward the load (toward your breakers) and the K going toward the utility (toward the electric meter/solar panels).
Can the sensors rest on the metal service main lugs/screws?
While this won’t affect the performance of the Emporia Vue, we recommend that the sensors be located around the insulated service main wires, in case they need to be adjusted or removed at a later time.
Can the Vue be powered with an AC adapter?
Yes, if you’d rather power the Vue outside of your circuit panel, you can use a 12V AC adapter available in the Emporia Online Shop.
Does the Vue work with combination circuit panels with meter sockets connected to the main breaker by a busbar?
“Yes, but with qualifications. Some (but not all) customers have successfully installed current sensor clamps around the busbars. This strategy is best attempted where power from the utility meter can be turned off. Otherwise the busbars remain LIVE.
That said, Emporia has developed another potential solution for customers with such systems AND who are served by a utility-owned “smart” meter. Anticipated for release in the fall of 2019, the Vue Utility Connect will communicate wirelessly with Zigbee-enabled AMI meters — and therefore will avoid questions around the ability to clamp around the busbar safely.”
Expansion Module Installation
I’ve installed the Expansion Module, but there’s no signal. What’s wrong?
Typically this means that the cable connecting the Expansion Module to the Vue is not plugged in all the way. Forcefully plug in the cable making sure the plugs are firmly seated in the sockets of both units. Then try power cycling the Vue and force closing the Emporia app.
How do I monitor 240V dual-pole circuits?
At this time, you’ll need to use two current sensors (one around each wire) to monitor the entire circuit, otherwise a clamp around one wire will only measure half the usage. We do not recommend trying to put a clamp around both wires, since typically they are on different phases and will likely cancel each other out. This fall, we’ll release an app update to allow identification of a single clamp as half of a 240V circuit and we will double that usage in the software.
How many expansion modules can be plugged into the Vue?
Each Vue can support one Expansion Module that provides individual monitoring for up to eight 50A circuits.
How is the Expansion Module powered?
The Expansion Module does not require separate power. It connects to the Vue via a 3.5mm audio-type cable.
Device Registration / Operation
The Emporia app is not finding the Emporia Vue after I’ve installed it.
- Ensure the Vue has power
- Double check the power connector is securely plugged into the energy monitor.
- Double check the power connector is securely connected to a breaker and the neutral bus.
- Double check that the main breaker is turned on.
- Double check that the breaker the Vue is connected to is on.
- Ensure your phone can connect to the Vue.
- Turn on your phone’s Bluetooth.
- If you’re using an Android, you’ll also need to turn on Location Services for your phone to properly scan for Bluetooth devices.
- Ensure the Vue’s Wi-Fi antenna has been installed properly.
- Ensure that the antenna is properly screwed into the energy monitor
- Ensure the antenna is outside of the electric panel. This may mean it is inside a wall. It should not be inside the metal box.
- Try power cycling the breaker to which the Vue is connected.
- Try restarting the Emporia App.
- Try rebooting your phone.
The Emporia Vue can’t find my Wi-Fi router.
The Vue can only connect with 2.4GHz Wi-Fi networks. 5GHz networks cannot be seen by the Vue and are not displayed in the app. Ensure that the antenna on the Universal Connect is extended outside the electric panel, and there is a substantial Wi-Fi signal at your electric panel. Check to see if your phone has a Wi-Fi connection while standing next to the panel. If not, you may need a Wi-Fi extender.
The Emporia Vue finds my Wi-Fi router but doesn’t connect to it.
- Ensure you have the correct password for your router.
- If your Wi-Fi router has dual authentication enabled, disable it.
- Try exiting the setup on the Emporia Energy app and starting over.
- Try resetting the password on your Wi-Fi router.
The Emporia Energy app isn’t getting real-time data from the Emporia Vue
- Ensure both Current Sensors (CT clamps) are securely fastened around the two incoming service mains in your electric panel.
- Ensure the Current Sensors are securely plugged in to the energy monitor in ports #1 and #2.
Why does the energy usage or load reported from the Emporia Vue by the Emporia Energy app seem low?
Ensure that the Current Sensors (CT Clamps) are secured around the incoming service mains in your electric panel. You may have installed them around the feeds for a sub-panel or smaller breaker.
Can I monitor my Emporia Vue with more than one mobile app?
Yes, simply install the Emporia Energy app on the additional device and login with the same email address and password that you used to set up the Vue.
Why is the Emporia app showing wattage when there is no current?
This will be addressed in an upcoming app update, but it has to do with the physical limitations of our sensors. Each 200A sensor is accurate with high resolution between 2A – 250A (240W – 30kW @ 120V). And each 50A sensor is accurate with high resolution between 0.17A – 63A (20W – 7500W). When you go below those ranges, the 200A sensors will report about 100-150W of noise and the 50A sensors will report about 10-20W of noise. However, when in range, the sensors can resolve differences as low as a handful of watts!
Can multiple Vues be viewed together on the same app?
Yes, you can name your Vues in Settings > Device Management. And you can see the usage for each device by clicking the 3-dot ellipsis in the top right of the Home page to choose which Vue to display.
Does the Vue monitor voltage?
No, the Vue assumes the system is 120V.
What is the warranty?
If for any reason you are not satisfied with your purchase, just let us know and we will make it right. For more info, please read our refunds and return policy here
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